Last updated 9 October 2026
Thank you for choosing Phones4Cash!
Returns and exchanges are accepted within 14 days of purchase with the original receipt. All returned items must be in the original packaging and include all accessories, cables, chargers, boxes, and other items originally provided.
All eligible device returns are subject to a 20% restocking fee. Refunds will be issued to the original form of payment.
SIM cards, activation fees, service fees, and carrier-related charges are non-refundable once the service or activation has been completed.
All qualifying repairs come with a Lifetime Warranty covering the repaired part and workmanship. The warranty does not cover physical damage, cracked or broken parts, liquid/water damage, misuse, or damage occurring after the repair.
Refurbished devices include a 90-Day Limited Warranty covering qualifying hardware defects. Physical damage, cracked screens, liquid/water damage, misuse, lost or stolen devices, and software-related issues are not covered.
Warranty coverage may be void if the device has been physically damaged, exposed to liquid, improperly used, or opened or repaired by another repair provider after service by Phones4Cash.
Customers are responsible for backing up their personal data before any repair, return, exchange, or warranty service. Phones4Cash is not responsible for loss of data, photos, contacts, applications, or other personal information.
Devices and accessories must be returned in the same condition in which they were purchased. Missing accessories, packaging, or damaged items may make the product ineligible for return or may result in additional charges.
Please sign out of iCloud or your Google account before a return — we cannot process a return on a device that is still locked to an account.
By completing your purchase or repair, you acknowledge and agree to the above policies.